FAQs

 

FAQs

 

Welcome to ComicKart, your online comic book store to order back issue comics. ComicKart is based in India. This FAQ should answer most of your questions. If not, email your query to comickartindia@gmail.com.

 

1) Different ways to contact and be in touch with ComicKart

 

You can contact us by calling or sending SMS to – 9029737106 .

This number is also WhatsApp enabled.

You can mail us at comickartindia@gmail.com

We are also on Social Media – Facebook, Twitter, Pinterest, Google+

We also have a blog where you get comics world related info

 

2) Shipping & Delivery policy

 

ComicKart is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Bookpost or Speedpost.

 

Flat Shipping & Handling charge for each order

The shipping & handling charge for each order is a flat Rs 100, irrespective of the number of products/items ordered. While ordering the products you might see a shipping charge of Rs 100 for each product, but while making payment only Rs 100 will be charged for the entire order. This policy may be changed as and when required.

How long does it take for an order to arrive?

Orders are dispatched within 3 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 7 to 10 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. For Bank Deposit orders, the packages are dispatched within 3 working days of receiving the money.

Wrong Address?

If the delivery address entered by the Customer is wrong due to which the package returns back or does not return back, then customer is liable to pay for re-shipping or bear the loss as per the status of the package. So request every buyer to enter the correct data and recheck the Address before confirming the order.

What if the product is received in damaged condition?

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 9029737106 or email us at comickartindia@gmail.com mentioning your Order ID. Please make sure that the original product tag and packing is intact when you send us the product back.

* In case a package gets misplaced or lost by the courier company, ComicKart is not liable. As it is a third party service, ComicKart does not have any control over the package once it is dispatched. Tracking number is provided for each package.

 

International Orders & Shipping

Currently, we do not accept international orders and do not ship overseas.

Bank Deposit Orders

Orders placed via Bank Deposit payment mode is valid for 3 working days unless notified by the customer. After 3 days the order will be cancelled if there is no communication by the customer regarding the same.

 

3) Cancellation & Refund Policy

 ComicKart believes in helping its customers as far as possible.

How do I cancel an order on comickart.com?

No cancellations are allowed once an order has been placed.

Refund Policy

Refunds, if any will be made in the same form that the payment is received. It will approximately be done in 12 business days from the day the decision is taken.

Return Policy

Purchases cannot be exchanged or returned, unless there is a mistake in sending the right product. In case of backissue comics or any printed material, please look at the grading, notes & image scans of the products before buying.

But, if you are not satisfied with the transaction, please send a mail to comickartindia@gmail.com. We will look into it.

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 9029737106 or email us at comickartindia@gmail.com mentioning your Order ID. Please make sure that the original product tag and packing is intact when you send us the product back.

 

4) Grading policy

 

Grading Scale: Near Mint to Poor

 

Near Mint (NM)

A near perfect copy. Acceptable minor defects: A very small amount of spine stresses without color breaks, very minor instances of denting (two or three at most), slight corner blunting.

 

Very Fine (VF)

A VF copy has minor defects, but overall condition. is excellent. Acceptable defects: Minor corner wear, a light accumulation of spine stress that may include color-break, a light accumulation of dents, and bends or folds less than 1/4".

 

Fine (FN)

A FN copy is above average. Eye appeal is somewhat reduced due minor defects or one or two moderate defects. Acceptable defects: Slight spine roll, spine stresses that may break color, a spine split of less than 1/2", minor stains (water damage, oil, residue,etc), corner damage & a bit of foxing.

 

Very Good (VG)

A VG copy shows some significant wear, but still a desirable copy. A VG copy may have minor defects or one or two major ones. Acceptable defects: Spine roll, 1/2" to 1" spine splits or other tears, a cover or centerfold that is detached at one staple, discoloration due to oxidation and moderate a staining.

 

Good (GD)

A GD copy has major defects, but is still complete and readable. Acceptable defects: A vertical book-length crease, 1.5"-2" spine split, cover or centerfold completely detached, major tears, heavy discoloration/brittleness due to oxidation, heavy amounts of staining.

 

Fair (FR)

A Fair is the lowest grade a comic book can receive as long as the story and art are complete. Very less or no eye appeal and will display major damage. A comic book in FR condition may have non-story elements such as coupons, ad pages cut or torn out of the book. Defects include: A spine split of up to 2/3 length, missing back cover provided the front cover is still attached, severe staining, mold and paper deterioration due to oxidation.

 

Poor (PR)

Comic books in Poor condition will have defects of Fair copy and plus not have front / Back cover and may be missing up to 4 pages (two spreads) of story pages or display severe damage that affects the readability of the book.

 

Every care will be taken to grade the comics as close to the grading scale as possible and many a times mid grades may also be assigned as per comic/book condition such as GD/VG, VG/FN, VG++, FN-, VF+ etc. Old Indian comics will be graded a bit liberally as the printing & paper quality were not on par with foreign comics and most issues are old library copies or from bounds.

  

Happy Collecting !!!